Support

Support information for 一宠一记 version 1.0.

Version 1.0 is designed for offline use and does not provide account sign-in or cloud synchronization.

Do not email passwords, identity documents, private keys, or sensitive health records.

Frequently asked questions

Where is my data stored?: Version 1.0 stores its accepted app data locally on this device.
How do backups work?: You choose when to create, save, import, or share a password-protected encrypted backup.
Is the visit PDF encrypted?: No. The visit PDF is intentionally unencrypted for clinic compatibility, so protect or delete every exported copy yourself.
What does Delete all local data remove?: It removes the accepted local app data and privacy-summary acknowledgement, but not files you exported outside the app.
Is automated Health triage available in the current Production release?: No. Automated Health triage is not available in the current Production release. Contact a licensed veterinarian if your pet seems unwell.
Are Nutrition estimates available in the current Production release?: No. Nutrition estimates are not available in the current Production release. This app is for reference only; consult a licensed veterinarian.

This app is for reference only; consult a licensed veterinarian.